A live escape game is like a high-level detective game. We start with a short introduction to your Berlin escape room through your game master. You’ll leave mobile phones and other utilities behind – you won’t need them during the next hour. This is when your adventure begins. In groups of at least 2, better yet 4 or 5 (depending on the room) you will start exploring the lovingly designed escape room. Every detail could be a hint. Or a feint. Don’t let anything slip your attention. There are no coincidences in our professional exit rooms. Only if you work together will you be able to find the solution that will get you out. You don’t need any special expertise to master our escape game. Attentiveness, the logical combining of details and persistence will lead you to success. And in case you get stuck somewhere, your game master will be there to help you out with a clue. Because we want you to leave our live escape game with great satisfaction. It is our ambition to offer you the best adventure room in all of Berlin!.
Here we have compiled the most frequently asked questions about the Live Escape Game enigmania.
In order to participate in our Escape Games, no minimum age must be reached. Even toddlers have fun when the parents are with them. They may solve any puzzles, but still enjoy the scenery, the action and the enthusiasm of their parents. However, playing an escape room for children under 12 as a group in our experience is not useful (children’s birthday, school classes, etc.). ). Therefore we have as a requirement that at least one adult accompanying person joins each child under the age of 12 (example: 3 children under 12 want to play together, then 3 adults should also be in the Escape Room). For groups of children between the ages of 12 and 15, at least one adult companion must attend the game. We ask for your understanding that we reject a game in case of non-compliance with these rules even on site.
It is always possible to leave our rooms at your own request. For security reasons, the entrance doors are not completed by us.
We are happy to welcome large groups. Currently, up to 70 people can play in one go at once (extensions are planned). Our offer is very popular among other things for team events, Christmas parties, bachelor parties, school classes and company outings. We are happy to put together a suitable offer. Just contact us by phone (0231-20659222) or by e-mail ([email protected]).
You do not need to inform us if the size of your team changes within the minimum and maximum number of participants in the booked experience. Example: You book “Operation Casino” for 6 persons. The minimum number of participants in “Operation Casino” is three, a maximum of eight can participate. If the team size changes, but stay between 3 and 8, simply comes in the changed group strength. On-site will only be charged who actually participates. If you have paid one more in advance than it costs later, the difference will be refunded within two weeks of the match on the way you paid in advance. Exception: The above mentioned. Goodwill regulation does not apply to the WNT tariff or assembly until Friday in the six weeks before Christmas.
That’s a tricky question. If you book an experience with us, you reserve it for a certain day at a certain time. At this moment, this “slot” is blocked for everyone else and nobody else can book it. We commit ourselves to keeping this date free for you and not to give it away in case of high demand (especially on Fridays to Sundays and school holidays). In return, you are obliged to take advantage of this appointment. This is a bit like comparing a booked flight. There are a limited number of seats in an airplane. If these seats are all booked, nobody can fly anymore. Therefore, a flight usually has to be paid in advance. Can not fly now or you can not play with us, airlines and we can rent a booked space usually not otherwise. Therefore, in case of non-timely cancellation or no show cancelation costs in the amount of the original experience price. For private bookings is a cancellation or shift up to 3 days before the appointment free of charge. However, there are some positive differences to a flight booking. Please contact us as soon as possible (Tel. 0231-20659222 or E-Mail [email protected]) if you can not attend an appointment. We’ll do our best to find someone else who wants your slot. The chances are quite good especially for weekend bookings. Furthermore, we use all the goodwill that is possible. For example, we usually convert a good portion of the cancellation fee into a voucher or reduce the cancellation fee if it was not likely that someone else had booked a slot anyway (for example, on a Monday morning) Shifts are free for private bookings up to 3 days before the appointment. But please understand that cancellations or shifts from 3 days before the date or no show cancellation costs in the form of direct sales loss generated for us. We make every effort to reduce these cancellation costs to a minimum or even zero.
Yes, if you wish that we offer this service. Please understand, however, that such a photo is not part of our service and therefore no claim to it. It is now a lot going on with us and when the bear quivers, then goes down to such a photo from time to time. It may be forgotten to shoot one or it will get lost on the way to you. If you have a souvenir photo very close to your heart, we recommend that you stay in the game after the game until you have received it by mail or some other means. A second chance for such a photo may not come back so soon.