{"id":751,"date":"2019-04-18T14:09:11","date_gmt":"2019-04-18T12:09:11","guid":{"rendered":"https:\/\/www.enigmania.de\/dortmund\/faq\/"},"modified":"2026-01-28T15:01:07","modified_gmt":"2026-01-28T14:01:07","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.enigmania.de\/dortmund\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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FAQ<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Here’s a compilation of questions our customers asked before playing.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs there a minimum age?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

There isn’t a minimum age to participate in our scenarios. Even children who are under 14 can attend the mission accompanied by an adult. Children under 8 years aren’t charged.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs it also possible to interrupt or abort a mission if necessary?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Of course you can leave our rooms whenever you want! Precautions have been taken.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs it possible to play with large groups at your place?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We are happy to welcome large groups. Currently, up to 60 people can play at the same time (extensions are planned). Our offer is very popular for team events, Christmas parties, stag parties, school classes and company outings.<\/p>

We will be happy to put together a suitable offer for you. Simply contact us by telephone (0231-20659222) or by e-mail (info@enigmania.de).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat happens if we are unable to participate the booked date?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Cancellations are only possible with the flexible rate. You can find more information here.<\/a>
Why is that?
When you book an experience with us, you reserve a fixed date and time. From that moment on, this time slot is blocked for all other guests and can no longer be booked. We keep this date free for you and do not reallocate it even if demand is high \u2013 especially on Fridays to Sundays and during school holidays.
In return, you commit to attending the booked appointment.
The whole thing can be compared to a flight: there are only a limited number of seats on an airplane. Once these are fully booked, no one else can fly. That is why flights must be paid for in advance. If a seat cannot be used at short notice, it cannot usually be reallocated.
The same applies to our experiences. If you do not show up, cancellation fees amounting to the original price of the experience will be charged.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs your location at Grafenhof 7 barrier-free?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Unfortunately our location is not barrier-free.
There are 6 steps from the entrance to the reception and also inside the rooms there are steps. In the games rooms there are secret passages and secret doors, which would be unsuitable for wheelchair users. Should you have any doubts whether an experience is suitable for all members of your team, please call us. In a conversation we will find out together which adventure suits you best.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWill a photo be taken of us after a game is over?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, if that is what you want, we are happy to offer this service. But please understand that such a photo is not part of our service and therefore there is no claim to it. Meanwhile we are very busy and when the bear is tap-dancing, such a photo goes down from time to time. Maybe you forget to take one or it gets lost on the way to you. If a souvenir photo is very important to you, we recommend to stay on site after the game until you have definitely received it by mail or another way. A second chance for such a photo might not come back so quickly.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre animals, food or phones\/recordings allowed in the game rooms?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
No. In addition, smoking is prohibited throughout the location.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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